Croft Bungalow Terms and conditions

All bookings at Croft Bungalow are on the condition that the following terms and conditions are accepted

General

It is the Guest’s’ responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions and the obligations contained therein.

The Owners reserve the right to cancel a booking without compensation, other than refunding any monies already paid.

The Owners of Croft Bungalow accept no responsibility for personal injury to the holiday maker or any of his/her party, or loss of or consequential loss or damage to their property,  or for other matters over which the Croft Bungalow has no control, during their stay at Croft Bungalow.

Terms and conditions apply to Guests and all members of their party (including any day visitors, who must be pre-approved with Owners).

Parts of the garden at Croft Bungalow are uneven and not suitable for wheelchair access, young children or anyone with mobility impairments.  It is the guest’s responsibility to ensure that they stay on the levelled garden area unless they are able to manage in the uneven area.

Bookings

Bookings cannot be accepted from persons under 18 years of age.
Bookings are not confirmed until a deposit of £100 has been paid.
The balance of the holiday is due 6 weeks before the start of the holiday.  (If a booking is made within 6 weeks of the start date of the holiday then payment in full is required at the time of the booking)
Not paying the balance by the due date may mean losing the deposit and the booking.
The booking price includes all heating and electricity and towels and bed linen.
In the event of the bungalow not being available through events within the control of Croft Bungalow or outside the control of Croft Bungalow (such as natural disasters, weather preventing access, storm damage etc) guests will be offered a full refund on any monies paid.  However we will not be able to offer any compensation.
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Arrival and departure

All arrivals are 3pm and afterwards, and all departures are 10am or before – unless other times are agreed seperately.

Cancellations

It is strongly recommended that guests either have adequate travel insurance or take advantage of the booking refund protection scheme that we offer (it comes up as an option when booking) to protect themselves against cancellation costs as unfortunately we are not able to return any monies paid.

Changing a booking

We understand that sometimes guests need to change their booking and we will help them do this provided the new dates are available and it is more than 6 weeks until the original booking.  There may be an extra payment for the new dates to match the brochure price.  We do not charge an administration fee for changing a booking, but if it is in less than 6 weeks before the original booking date we reserve the right to keep the original deposit if we are unable to relet the property.  We would strongly recommend guests take out cancellation insurance to protect themselves against having to cancel and change dates.

Pets

Assistance dogs are very welcome – though notification of assistance dogs attending must be given at time of booking and the following conditions apply:

  • Fouling Dogs must be under strict control at all times while in the property
  • Any fouling around the property  must be cleared up without delay.
  • The owner must bring the dog’s bed or basket for sleeping in, and bags for cleaning up.  None are supplied.
  • Dogs MUST NOT be left alone in the property or elsewhere at any time.
  • Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.

Other pets are strictly by prior written arrangement only please.  It is our general policy not to allow other pets – however we may make an exception for a small dog in exceptional circumstances – and we make a small charge for non assistance dogs when permitted.

Fixtures, fittings and cleaning

Its s the guest’s responsibility to keep all fixtures and fittings in the same condition as the commencement of the guest’s stay – and to report any damage or breakages.   At our discretion we will not charge for any small breakages – though we do need them reporting so that we can replace them in time for the next guests.

 

Guests must keep the property clean at all times and leave the property in a clean and ordered state to allow us to prepare the property for the next guests.  

Smoking

Croft Bungalow is a smoke-free property.  No smoking is allowed in the property – under any circumstances.

Guests who wish to smoke may do so outside as long as they dispose of extinguished cigarette ends in the refuse bin.

 

Guests own kitchen equipment

Guests are not allowed to bring their own kitchen equipment unless by prior written agreement. This is to prevent deep fat fryers, chip pans or other equipment deemed to be a risk being used without the owner’s knowledge or consent. (no reasonable request is refused)

Guests having day visitors.

Guest may from time to time have other friends or family staying in the area that they wish to visit them at Croft Bungalow.  This is permitted,  as long as the owners are notified in advance and parking restrictions at the bungalow are adhered to.  These day visitors are not  permitted to stay at the bungalow unless by prior request and written agreement.

Parking

There is parking for one vehicle at Croft Bungalow. (Though two vehicles can park there if they make full use of the parking area and pull up tightly).  Additional vehicles must be parked on the street. Vehicles parked at Croft Bungalow must be drawn forward onto the patio area at the front of the bungalow and not block the access lane.  This lane is also pedestrian access to the property next door.

Evictions

Guests will be asked to leave with immediate effect and no refund or compensation in the following circumstances

  • Guests break the no smoking rule.
  • More people or pets staying in the property than were declared at booking time
  • Overnight guests (above and beyond those declared on the booking form) staying without the owners express written permission
  • Any activity deemed illegal or anti-social to neighbours.
  • Guests cause an unreasonable amount of damage to the property or its contents.
  • We consider guests have breached these terms and conditions.

​All information in the brochures, website and access statement is deemed accurate at the time of going to press and best endeavours are made to keep it accurate.  However, actions outside our control, damages that are not reported or mistakes that have occurred gathering information do happen and confirmation should be requested prior to booking.

The Guest must accept that minor differences between text/photograph/illustrations in the Brochure and on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests standards. If a facility is particularly important to you, please check with us prior to your booking.

Inspection visits are welcome prior to booking or staying at Croft Bungalow and should be arranged via email at enquiries@croftbungalow.co.uk

Complaints

We do take great care in making sure Croft Bungalow remains at the highest standard for our guests, however should you have a complaint please contact us immediately so we can discuss with you and try to resolve while you are at the property.  (details are in the welcome pack)   We will do our very best to resolve any reasonable complaints in a quick and timely manner.

Owner access to Croft Bungalow.

The owners reserve the right to access Croft Bungalow at any reasonable time during your visit.

Additional equipment & external homecare services

Travel cots,  hoists, homecare services and other facilities are available through us or local suppliers and may vary from time to time.  look at our website www.croftbungalow.co.uk for an update to date list and any associated hire costs or contact information.

Mobile phones, WiFi and telephone

There is very poor mobile phone reception in the village. Whilst there can be some coverage at Croft Bungalow it cannot be guaranteed.

WiFi is provided via a phone line to the property.  Whilst there has never been a problem with WiFi service to date – future availability is down to BT and we cannot guarantee it will work at all times.

There is a coin operated payphone in Croft Bungalow.  Guests are welcome to receive incoming calls or may make outgoing calls with the coin operated payphone.