Croft Bungalow Terms and conditions

version 2.0   24/06/2020

 

All bookings of Croft Bungalow are on condition that the following terms and conditions are accepted:

General

It is the Guest’s responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions and the obligations contained therein.

The Owners reserve the right to cancel a booking without compensation, other than refunding any monies already paid.

The use of Croft Bungalow & any facilities is entirely at the risk of the hirer & their party. No liability is accepted for loss, damage, sickness or injury, howsoever caused which may be sustained during the holiday to any member of the party, any car & its contents or any possessions of the party. The hirer is responsible for ensuring that their party are fully aware of all booking conditions & have appropriate holiday insurance in place.

Bookings

Bookings cannot be accepted from persons under 18 years of age. 

Bookings are not confirmed until a non-returnable deposit of £150 has been paid and acknowledged in writing by the owners of Croft Bungalow.

The balance of the hire must be paid 6 weeks (42 days)  before the arrival, otherwise we reserve the right to treat the reservation as cancelled and re-advertise availability on our website.   

 

The booking price includes all heating and electricity and towels and bed linen.

 

Covid

If we are forced to close and are not able to offer holiday accommodation due to new government instructions due to Covid – or any other pandemic – guests may reschedule to later dates or we will cancel and give a full no quibble refund – payable immediately.

 

Arrival and departure

 

Arrival time is 3pm and departure is by 10am unless by prior agreement.

 

Cancellations

Cancellations and alterations policy:

i) In the event of a cancellation more than 6 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the cottage will be re-advertised as available. If the cottage is re-let, the deposit will be refunded in full less a £30 administration charge. If we are unable to re-let the deposit is non-refundable.

ii) In the event of a cancellation less than 6 weeks prior to arrival (ie following payment of the balance), the cottage will be re-advertised as available, which may need to include late availability discounts. If the cottage is re-let, the balance will be refunded less the discounts of the re-let and a £30 administration charge. If the accommodation is re-let at the original advertised price, the balance will be paid in full less a £30 administration charge.

iii) In the event of a request for change of dates more than 6 weeks prior to arrival (ie following payment of the deposit and prior to payment of the balance), the booking will be transferred to the new date and/or cottage (subject to availability) and the deposit will be transferred in full, with no administration charge.

iv) In the event of a request for change of dates less than 6 weeks prior to arrival (ie following payment of the balance), the policy in point  (ii) above applies.

v) All refunds will be reimbursed immediately after the departure date of the original reservation.

vi) If a holiday is cut short, for whatever reason, the hirer remains liable for the full balance already paid.

 

Pets

Assistance dogs are welcome – though notification of assistance dogs attending must be given at time of booking and the following conditions apply:

 

  • Dogs must be under strict control at all times while in the property
  • Any fouling around the property  must be cleared up without delay. 
  • The owner must bring the dog’s bed or basket for sleeping in, and bags for cleaning up.  None are supplied.
  • Dogs MUST NOT be left alone in the property or elsewhere at any time.
  • Dogs MUST NOT lie on beds or furnishings, and hair must be well cleared up before departing.

Other pets are strictly by prior written arrangement only.  It is our general policy not to allow other pets – however we may make an exception for a small dog in exceptional circumstances. There will no charge for assistance dogs. There will be a £20 charge for all other dogs.

Fixtures, fittings and cleaning

It is the guest’s responsibility to keep all fixtures and fittings in the same state as the commencement of the guest’s stay – and to report any damage or breakages.   At our discretion we will not charge for any small breakages – though we need them reporting so that we can replace them in time for the next guests.

 

Guests must keep the property clean at all times and leave the property in a clean and ordered state to allow us to prepare the property for the next guests.  

 

Smoking

Croft Bungalow is a smoke-free property.  No smoking is allowed in the property – under any circumstances.

Guests who wish to smoke may do so outside as long as they dispose of extinguished cigarette ends in the refuse bin.

 

Guests own kitchen equipment

Guests are not allowed to bring their own kitchen equipment unless by prior written agreement. This is to prevent deep fat fryers, chip pans or other equipment deemed to be a risk being used without the owner’s knowledge or consent.

 

Guests having day visitors.

Guest may from time to time have other friends or family staying in the area that they wish to visit them at Croft Bungalow.  This is permitted,  as long as the owners are notified in advance and parking restrictions at the bungalow are adhered to.  These day visitors will not be permitted to stay overnight  at the bungalow. Visiting guests are bound by these terms and conditions.

 

Parking

There is parking for one vehicle at Croft Bungalow.  Additional vehicles must be parked on the street. Vehicles parked at Croft Bungalow must be drawn forward onto the patio area at the front of the bungalow and not block the access lane.  This lane is also access to the property next door.

 

Evictions

Guests will be asked to leave with immediate effect and no refund or compensation in the following circumstances

 

  • Guests break the no smoking rule.
  • More people or pets staying in the property than were declared at booking time
  • Overnight guests (above and beyond those declared on the booking form) staying without the owners express permission
  • Any activity deemed illegal or anti-social to neighbours.
  • Guests cause an unreasonable amount of damage to the property or its contents.
  • We consider guests have breached these terms and conditions.

 

All information in the brochures, website and access statement is deemed accurate at the time of going to press and best endeavours are made to keep it accurate.  However, actions outside our control, damages that are not reported or mistakes that have occurred gathering information do happen and confirmation should be requested prior to booking.  

 

The Holidaymaker must accept minor differences between text/photograph/illustrations in the Brochure and on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker’s standards. If a facility is particularly important to you, please check with us prior to your booking.

Inspection visits are welcome prior to booking or staying at Croft Bungalow and should be arranged via email at enquiries@croftbungalow.co.uk

 

Complaints

We do take great care in making sure Croft Bungalow remains at the highest standard for our guests, however should you have a complaint please contact us immediately  (details are in the welcome pack) and give us the opportunity to discuss with you and resolve whilst you are at the property.  We will do our very best to resolve any reasonable complaints in a quick and timely manner.  We cannot deal with complaints that are not raised until after the stay has finished.

 

Owner access to Croft Bungalow.

The owners reserve the right to access Croft Bungalow at any reasonable time during your visit.

Additional equipment & external homecare services

We have an Oxford mobile hoist and electric profile bed that we lend to guests free of charge on request. These are maintained under commercial maintenance agreements. Guests use these at their own risk.

 

Mobile phones, WiFi and telephone

There is very poor mobile phone reception in the village. Whilst there can be some coverage at Croft Bungalow it cannot be guaranteed.  WiFi is available and this is free to guests. It is a rural service and will have some limitations. Whilst there has never been a problem with WiFi service to date – future availability is down to BT and we cannot gaurentee it will work at all times.

 

There is a coin operated payphone in Croft Bungalow.  Guests are welcome to receive incoming calls or may make outgoing calls with the coin operated payphone.